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We would be delighted to see you at our office, or hear from you.

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FAQs for Tele Consultation

How is video call conducted?

Video consultation is enabled by OTP applications (such as WhatsApp) over a data network.

How is an audio call conducted?

Audio consultation is enabled by OTP applications (such as WhatsApp) over a data network.

What is needed for tele consultation?

Besides a confirmed appointment booked on this website, it is your responsibility to make sure that for the duration of the consultation:

  • You have access to WhatsApp application
  • You are in an area with good network coverage and/or broadband connectivity
  • Your phone has credits (if we need to fallback to normal telephony and you use a prepaid plan)
What if I have a poor network?

In case of bandwidth challenges beyond participants’ control:

  • For video consultations, we can fallback to an audio call
  • For audio consultations, we can fallback to a normal telephony call
  • In case fallback options do not work, we can reschedule the appointment
How to reschedule an appointment?

Before the commencement of your consultation, you may re-schedule your appointment from your patient portal.

Can I seek a refund?

Please note that consultation fees once paid is non-transferable and non-refundable, even if you do not show up for the appointment or cancel it.

OPD Consultations

Besides tele appointments, we offer in-person OPD consultations at Mandi and Palampur.

If you have questions, call or write to us.

  • +919522760005
  • info@indianneurocare.com

Visit us

OPD, Palampur
  • Weekdays

10 AM to 5 PM

C/o Vivekanand Medical Institute, Palampur, District Kangra, Himachal Pradesh (176062)

OPD, Mandi
  • Last Sunday of the month

10 AM to 1 PM

C/o Mandav Hospital, Jail Road, Mandi, District Kangra, Himachal Pradesh (175001)